If you change your mind about your purchase please let us know by email. If goods have already been processed, we may not be able to cancel your order.
We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange or a full refund. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We cannot accept a return on candles that have been lit or have signs of wear. If there are items missing (including packaging), we may deduct this from the final refund amount. You’ll also need the receipt or proof of purchase.
We recommend that you return products by tracked mail so that you have proof you sent your goods back in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
To start a return, you can contact us at firstname.lastname@example.org . If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, we do not cover postage costs on returned items.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace candles that have been used.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note, we do not offer refunds on shipping costs.