Frequently asked questions

Why won’t my wick light?

If your wick won’t light or stay lit, the chances are that charred part of the wick has not been removed sufficiently. Wood wicks need to be kept short for them to burn properly. We recommend that you allow the candle to cool and then remove any excess charred wood from the wick, be sure to remove any wick cuttings/debris from the melt pool of your candle before lighting again.

What is tunneling?

Tunneling is when a candle only burns around the wick and the wax never melts to the edge of the jar. This can happen if you didn’t burn your candle for long enough. You may get very slight tunneling, and this can tend to resolve itself once the candle burns down the jar. But there can be times where the tunneling just keep worsening, once this happens it can be tricky to fix, so we do recommend that on your first burn you always make sure to burn your candle until the wax has melted to the very edge.


What is FSC?

All of our wood wicks are FSC certified. FSC stands for Forest Stewardship Council, They are an international non-profit organization dedicated to promoting responsible forestry. FSC certifies forests all over the world to ensure they meet the highest environmental and social standards. The FSC label ensures that the trees that are harvested are replaced or allowed to regenerate naturally. You can check out the many other things they do in the link

If you have any questions that haven't been answered, just pop us a message and we will be happy to help.


What is mushrooming?

If your wax isn't burning enough to keep up with the wick a mushroom wick could occur. Which mean the wick is consuming the wax in accumulation of carbon particles of the wick. By trimming the black cap off of the wick and curl or bend the tip of the wick to repair the mushroom. Mushroom can also happen due to burning your candle for over a long extended period of time.


How do I remove wax melts?

This one doesn't need to be overcomplicated. Pop in a tealight, wait 10-20 seconds and pull out the wax melt from the bowl. Do not freeze your burner or clean it with water - both of these methods can damage your burner and cause melts to spit.


Do your candles expire?

Candles do not have an expiry date but they do start to lose their scent overtime. The same way you preserve your fragrance collection is how you should care for your candles. If not being used within 6 months-1 year of being kept out, I would suggest putting it away and out of light. A good quality candle and melt can last you years if left out of direct sunlight and heat.